Frequently Asked Questions
Questions about working with Betaa Creations?
Find clear answers about our services, pricing, support, and the digital tools we build for businesses.
General Pricing & Billing
Clear answers about one-time projects, monthly plans, bundles, billing, and cancellations.
Are website design prices one-time or monthly?
Website design is a one-time investment. Ongoing services such as Website Management, Social Media Management, Reputation Management, Betaa LMS, and bundles are billed monthly.
What is included in a bundle?
Bundles combine key ongoing services into one monthly plan. They are designed for businesses that need support in more than one area and want to save compared with purchasing each service separately.
How much can I save with a bundle?
The Online Presence bundle saves $48 per month, the Growth bundle saves $99 per month, and the Complete Digital bundle saves $199 per month compared with individual monthly prices.
Can I choose only one service?
Yes. You can choose an individual Social Media Management, Reputation Management, or Betaa LMS plan if a bundle is not the right fit for your business. You can also start with one service and add more support as your business grows.
Do bundles include a new website design?
No. Website design is priced separately because every website is scoped around your pages, content, goals, and functionality. Bundles include ongoing Website Management, not a new website build.
Are your monthly services under a contract?
No. All ongoing Betaa Creations services are month-to-month. There is no long-term contract required for Website Management, Social Media Management, Reputation Management, Betaa LMS, or bundles.
How do I cancel a monthly service or bundle?
Let us know before your next billing month begins. Your cancellation takes effect at the end of the current paid billing month. If a new month has already started, that active month remains in place and the cancellation applies before the following month begins.
Can I cancel in the middle of a billing month?
No. Monthly services are not cancelled partway through an active billing month. Once a new billing month has started, your service remains available until the end of that paid month.
Can I change from one plan or bundle to another?
Yes. If your business needs change, we can discuss moving you to a different individual plan or bundle that better fits the level of support you need.
How do I know which plan is right for me?
Contact us and we will talk through your current setup, your goals, and the support you need. We can help you choose a focused service, a bundle, or a custom solution that makes practical sense for your business.
Web Design
Everything you may want to know before building, redesigning, or improving your website.
Why does my business need a professional website?
Your website is often where people decide whether to trust your business, contact you, or move on. A professional website makes it easier for customers to understand what you offer, see that you are credible, and take the next step.
What is included in a Betaa Creations website?
Every website is designed around your business, customers, and goals. Depending on your package, this can include custom page layouts, mobile-friendly design, contact forms, clear calls to action, social media links, booking or payment features, maps, and launch support.
Will my website work on phones and tablets?
Yes. Every Betaa Creations website is built to work well across desktops, tablets, and mobile phones so customers can easily browse and contact you from any device.
Can you redesign my current website?
Yes. If your existing website feels outdated, confusing, difficult to manage, or no longer reflects your business, we can create a refreshed website that better supports your current goals.
Can you help me decide what pages my website needs?
Yes. We help you think through what your customers need to see, such as your services, about page, contact details, testimonials, booking options, FAQs, and other important information.
Can my website include booking, payments, forms, or custom features?
Yes. We can discuss the functions your business needs and recommend the right website package or a custom solution when needed.
Do I own my website when it is completed?
Yes. Your website is built for your business. We will make sure you have the access and information needed for your website.
Will I be able to update my website after it is launched?
Yes. You can choose to manage your own updates, or choose Website Management so our team can keep your website updated and supported for you.
Can Betaa Creations manage my website after launch?
Yes. You can choose Website Management if you would like us to continue managing updates, backups, security checks, maintenance, and small changes after launch. You are also free to manage the website yourself or work with another qualified provider.
What happens if I need changes after my website is completed?
Small ongoing edits can be handled through Website Management. Larger changes, new pages, redesign work, additional functionality, or new custom features may require a separate quote depending on the work involved.
Can you help if I do not have all my content ready?
Yes. We can guide you on the information your customers need to see and help you organize your content. The more details, images, and information you provide about your business, the easier it is to create a website that accurately represents you.
Website Management
Ongoing care that helps keep your website secure, current, and working properly.
Why does my website need ongoing management?
A website is not something you build once and forget. Software updates, security checks, backups, broken links, and small content changes need attention over time to keep your website secure, current, and working properly.
What does Website Management include?
Website Management includes ongoing updates, maintenance, backups, security checks, performance monitoring, basic content edits, and technical support to help keep your website running smoothly.
Can you update text, images, and small changes on my website?
Yes. Website Management includes support for small website updates, such as changing text, replacing images, updating contact details, or making minor edits to existing pages.
Do I need Website Management if my website is new?
Yes. A new website still needs updates, security attention, backups, and occasional edits. Website Management helps protect the investment you made in your website after launch.
Will Website Management protect my website from every problem?
No service can guarantee that a website will never experience a technical issue. However, ongoing maintenance, backups, updates, security monitoring, and regular checks help reduce risks and allow issues to be handled faster.
What happens if my website goes down or has an issue?
If you are on a Website Management plan, you can contact us for support. We will review the issue and work to restore or correct the website as quickly as possible.
Can you manage a website you did not build?
In many cases, yes. We first need to review the website, its platform, current condition, and access requirements before confirming the right support plan.
Social Media Management
Answers about building an active, professional social presence without having to manage every post yourself.
Why does my business need social media management?
Social media is often one of the first places people look when they want to learn about a business. An active, professional presence helps customers see that your business is real, current, and ready to serve them.
Can social media really help me get clients?
Social media can help build visibility, trust, and awareness over time. It gives potential clients a place to see your work, understand your services, stay connected with your business, and take the next step when they are ready.
Why should I not manage my social media myself?
You can manage it yourself, but creating content, writing captions, keeping a schedule, responding to engagement, and staying consistent takes time. Our service helps business owners stay visible without having to handle every post themselves.
What is included in Social Media Management Essentials?
Essentials includes branded static posts, captions, scheduling, content planning, basic engagement support, and up to 12 posts each month.
What is included in Social Media Management Professional?
Professional includes everything in Essentials, plus short-form video content such as Reels, TikToks, or Shorts for businesses that need a more complete content presence.
Can I share my own ideas, photos, and promotions?
Yes. Your input is valuable. You can share promotions, announcements, images, services, events, and ideas that you want included in your content plan.
Will you post content without my approval?
We work with you to understand your brand, services, promotions, and goals. You can share content ideas, business updates, upcoming events, photos, offers, and important messages you want included in your social media plan.
Do I need to provide photos or videos?
You can provide your own photos and videos whenever you have them. We can also create branded graphic content around your services, promotions, tips, announcements, and business messages. The best content plans often combine your real business content with professionally designed branded posts.
Which social media platforms do you manage?
The right platforms depend on your business and audience. During planning, we can discuss where your customers are most likely to find and engage with your business.
Can you manage social media for any kind of business?
Yes. Social Media Management can support many types of small businesses, professionals, organizations, coaches, service providers, and local brands. We shape the content around your audience, services, and business goals.
Why is consistent social media important?
When customers visit your social media and see an active, professional presence, it helps them feel more confident that your business is current and trustworthy. Consistency also gives people more opportunities to remember your business and contact you when they are ready.
Do you guarantee a certain number of followers or sales?
No. We do not make unrealistic promises about followers, viral posts, or immediate sales. Our focus is on creating a professional, consistent, branded presence that supports your business over time.
Reputation Management
Learn how our review software helps businesses build trust across Google, Yelp, Trustpilot, and more.
Why is reputation management important for my business?
Your online reputation influences whether people trust your business before they contact you. Reviews can affect how customers see your service, how confidently they choose you, and how visible your business appears online.
What is Betaa Creations Reputation Management software?
Our software helps businesses request, monitor, and use customer reviews from one place. It is designed to make review collection easier and help businesses stay aware of what customers are saying.
Which review platforms can the software support?
The platform supports Google, Yelp, Trustpilot, and more than 20 other review platforms, helping you bring your review activity into one more organized system.
Can the software help me get more Google reviews?
Yes. The software makes it easier to request reviews from customers and direct them to the platforms that matter to your business, including Google. The number of reviews received will still depend on your customers and their experience.
Can I choose which review sites to send customers to?
Yes. The review-request process can be set up around the platforms that matter most to your business. For many businesses, Google will be the priority, while others may also benefit from Yelp, Trustpilot, or industry-specific review sites.
Is it okay to ask customers for reviews?
Yes. Asking customers for genuine feedback is a normal and important part of building an online reputation. Our software helps you create a consistent review-request process rather than relying on memory or manually sending individual requests.
Why use review software instead of asking customers manually?
Manually asking for reviews can be inconsistent and time-consuming. Our software makes it easier to send review requests, share review links, monitor feedback, and build a repeatable process for collecting reviews.
Does the software write fake reviews?
No. Our Reputation Management service is built to help you request genuine feedback from real customers. Authentic reviews are more valuable and more trustworthy for your business.
Can I monitor reviews from more than one platform?
Yes. The system is designed to help you monitor review activity across supported platforms so you do not have to check every site separately.
What is the difference between Professional and Premium?
Professional provides the main tools needed to request, monitor, and use customer feedback. Premium includes the Professional features along with expanded automation, additional integrations, and more support for review growth.
What should I do if I receive a negative review?
A negative review should be handled thoughtfully and professionally. Our reputation tools help you stay aware of feedback so you can respond appropriately, learn from customer concerns, and protect the trust you have built.
Is reputation management only for businesses with bad reviews?
No. Reputation Management is valuable for every business. It helps businesses consistently collect positive feedback, monitor what customers are saying, and build trust before a problem occurs.
Betaa LMS
A branded client portal and learning platform for businesses, coaches, teams, and growing programs.
What is Betaa LMS?
Betaa LMS is a branded online learning and client portal platform. It gives businesses, coaches, consultants, and organizations a place to deliver courses, training, onboarding, programs, resources, and learning experiences under their own brand.
Who is Betaa LMS for?
Betaa LMS is designed for small businesses that need an internal system for employee training, onboarding, and development. It is also ideal for coaches, consultants, and service providers who want to sell courses, deliver programs, or create a professional learning experience for their clients.
Why would a small business need an LMS?
A learning platform keeps training organized in one place. Instead of sending information through emails, documents, text messages, or multiple tools, businesses can give employees or clients a clear portal where they can access training, resources, assignments, and progress information.
Can I use Betaa LMS to train employees?
Yes. You can use the platform to create employee onboarding, compliance training, internal procedures, team development programs, and ongoing training records.
Can I use Betaa LMS to sell courses or coaching programs?
Yes. Betaa LMS can be used to create and manage courses, programs, payments, enrollments, certificates, resources, and a branded learning experience for your clients.
What can I manage inside the platform?
The platform can include courses, lessons, programs, students or clients, groups, assessments, certificates, live sessions, payments, orders, email campaigns, automations, reports, analytics, community tools, and more.
Will Betaa LMS have my branding?
Yes. Betaa LMS is designed to give you a branded client portal or training platform. This allows your clients, learners, or employees to access content through a professional system that represents your business rather than a generic learning site.
What is included in Self-Managed?
Self-Managed gives you full access to Betaa LMS so you can manage your own platform, courses, clients, enrollments, and day-to-day operations. Betaa Creations handles hosting, software maintenance, security updates, technical support, and ongoing platform improvements.
What is included in Managed by Us?
Managed by Us includes everything in Self-Managed, plus branded platform setup, initial configuration, support preparing up to seven standard courses for launch, up to three standard course uploads each month, administrative assistance, and ongoing help with course structure, client access, and enrollments.
Why choose Managed by Us instead of Self-Managed?
Managed by Us is for business owners who want the benefits of a branded learning platform without having to manage every digital detail themselves. We help with setup and ongoing administrative work so you can spend more time serving clients, leading programs, and growing your business.
Do I need technical experience to use Self-Managed?
You do not need to be a developer or technical expert. The Self-Managed plan gives you control of your platform while Betaa Creations handles hosting, maintenance, security updates, technical support, and ongoing software improvements.
Is there a setup fee for Managed by Us?
Yes. Managed by Us includes a one-time $300 setup fee in addition to the monthly plan. This supports branded setup and initial platform preparation needed to launch your client portal.
What happens to my Betaa LMS access if I cancel?
Your Betaa LMS access remains active through the end of your paid billing month. If you cancel before the next billing month begins, the cancellation takes effect when the current billing month ends.
Can I add more courses or users as my platform grows?
Yes. Betaa LMS is built to support businesses as their training programs, courses, clients, and teams grow. If your needs expand beyond your current plan, we can discuss the best next step.
Custom Business Systems
Custom tools, dashboards, portals, and workflows built around the way your business actually works.
What is a Custom Business System?
A Custom Business System is a tool built around the way your business actually works. Instead of forcing your team into a generic software platform, we create a simpler system around your processes, services, clients, and workflow.
What kinds of systems can you build?
We can build systems such as client portals, booking tools, internal dashboards, small CRMs, workflow tools, intake systems, tracking tools, process systems, and other custom digital solutions.
Why not just use an existing software platform?
Existing software can be useful, but it may include features you do not need, leave out features you do need, or force your team to change the way they work. A custom system is designed around your actual business process.
Can you build a system for my specific industry?
Yes. The purpose of a custom system is to fit your business. We begin by understanding your current workflow, the problems you want to solve, and the people who will use the system.
Do I need to know exactly what I want built?
No. You do not need to know the technical solution. You only need to explain what is not working, what takes too much time, what customers or staff struggle with, and what you wish could be easier.
How is a Custom Business System priced?
Custom Business Systems are priced based on the features, workflow, complexity, integrations, and support your business needs. We provide a personalized quote after understanding the project.
Will I own the system built for my business?
Yes. The finished Custom Business System belongs to you. Betaa Creations builds the system for your business, and you fully own the finished product.
Will I receive the code for my Custom Business System?
Yes. If you choose to manage the system yourself or use another qualified provider, we can hand over the code and relevant system access so your chosen technical team can take over management.
Does a Custom Business System need ongoing maintenance?
Usually, yes. Like any software, a custom system may need backend updates, hosting attention, security updates, monitoring, and maintenance to keep it online and working properly as technology changes.
Can Betaa Creations continue to manage my system?
Yes. We can create an ongoing management arrangement based on the needs of your system. This can include keeping the software updated, monitoring the system, maintaining hosting, and helping ensure the technical parts continue to work properly.
Do I have to use Betaa Creations to manage the system forever?
No. The system belongs to you. You can choose to have Betaa Creations manage it, manage it with your own team, or hand it to another qualified developer or provider.
Can you improve a system my business already uses?
Possibly. We can review your current process or system to determine whether improvements, integrations, or a replacement solution would make the most sense.
Let’s talk about the right setup for your business.
Call us at (760) 712-8942 or send an email to info@betaacreations.com. We will help you understand your options and choose the support that makes sense for your goals.
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